Frequently Asked Questions
Home Delivery & Subscriptions
How can I subscribe to the Observer-Reporter?
Where is my paper today? Why is it late? Why hasn't it been delivered?
You can also report a delivery issue by submitting a Delivery Problem.
Who can I call when my paper is late or never arrived?
To report a service issue, please call 724-222-2201 or email customerservice@observer-reporter.com.
You can also report a delivery issue by submitting a Delivery Problem.
I'm going on vacation. How can I temporarily hold delivery of the paper?
I need to make a payment on my subscription- how can I do that?
How do I change my credit card information?
What is the cancellation and refund policy?
You may cancel your subscription at any time. Digital only and print subscriptions will stop at the end of the paid subscription term.
Can I access observer-reporter.com without a subscription?
If you are not a print or digital subscriber, you will have access to three articles over a 30 day period. You do not need to be a subscriber to view our Obituaries, Blogs, Breaking News, and any section fronts.
I'm already a print subscriber. Do I have to pay to read articles online?
What if I just want digital access without a print subscription?
You can sign up for monthly access. Digital access includes unlimited use of our full website, the e-Edition and our app. Click here to get access.
Website
How do I log in to the website?
What if I forget my password or need to change other registration information?
Can I access observer-reporter.com without a subscription?
I'm already a print subscriber. Do I have to pay to read articles online?
What if I just want digital access without a print subscription?
You can sign up for monthly access. Digital access includes unlimited use of our full website, the e-Edition and our app. Click here to get access.
When I purchase a digital subscription, when will I get access?
Can I still get a digital subscription if I live elsewhere part of the year?
I gave you my name, email address and street address when I registered. Will you sell your subscriber list?
I'm having trouble with my online Archive search or purchase. What do I do?
e-Edition
What is the difference between web content and the E-Edition?
Can I use the e-Edition without registering?
Why do I have to pay for the e-Edition and web content?
What if I forget my password or need to change other registration information?
Can I get access on my mobile phone or tablet? What devices are supported?
We are constantly striving to bring you the best experience on any device you own. Much of our site is optimized for mobile use. To access the e-Edition, log in to your account on your computer or phone via your preferred web browser.