Frequently Asked Questions

Home Delivery & Subscriptions

How can I subscribe to the Observer-Reporter?

We offer subscription options to fit the needs of all readers. To choose the option that best suits your needs, visit our Subscription page. If you have additional questions, please call our customer service department at 724-222-2201, or email customerservice@observer-reporter.com.

Where is my paper today? Why is it late? Why hasn't it been delivered?

While we strive to get each and every newspaper we deliver to our subscribers’ homes on time and in perfect condition, late or missed deliveries occasionally happen due to such factors as late-breaking news, press malfunctions of adverse weather conditions.

You can also report a delivery issue by submitting a Delivery Problem.

 


Who can I call when my paper is late or never arrived?

To report a service issue, please call 724-222-2201 or email customerservice@observer-reporter.com.
Our Customer Service department is open for phone calls:
    Monday through Friday: 7am – 5pm
Saturday 9am – noon
Walk-in customers are welcome Monday through Friday from 8:30am – 5pm.
You can also report a delivery issue by submitting a Delivery Problem.


I'm going on vacation. How can I temporarily hold delivery of the paper?

To temporarily suspend your home delivery service, please submit a Temporary Delivery Stop form. You can also call customer service at 724-222-2201, or email customerservice@observer-reporter.com.

I need to make a payment on my subscription- how can I do that?

With our Self-Service Center, you can make a payment when it’s most convenient for you. Payment is by credit card (Visa, MasterCard, American Express or Discover). ALL credit-card transactions and registrations on www.observer-reporter.com are done on our secure server. The safety of your information is very important to us. You may also call us with any billing issues at 724-222-2201.

How do I change my credit card information?

Log in to the Self-Service Center to make changes to your account. You may also call us with any billing issues at 724-222-2201.

What is the cancellation and refund policy?

You may cancel your subscription at any time. Digital only subscriptions will stop at the end of the paid subscription term. Print subscriptions will be canceled within 2-3 business days, and a refund will be issued 2-3 weeks from cancellation.

Can I access observer-reporter.com without a subscription?

If you are not a print or digital subscriber, you will have access to 10 articles over a 30 day period. You do not need to be a subscriber to view our Obituaries, Blogs, Breaking News, and any section fronts. Also, any stories that are accessed through a post on Facebook and Twitter can be read without a subscription.

I'm already a print subscriber. Do I have to pay to read articles online?

No. If you are already a print subscriber, you get digital access for free. Simply activate your digital access by clicking here.

What if I just want digital access without a print subscription?

You can get a 24-hour Digital Day Pass, or sign-up for monthly access. Digital access includes unlimited use of our full website, the e-Edition, and our e-Edition apps. Click here to get access.

Website

How do I log in to the website?

On our homepage, you can click the “Log In” button on the top-left of your screen, or you can log in using the paywall prompt box when it appears on the page.

What if I forget my password or need to change other registration information?

You can manage your account using our Self Service Center. Still need help? Call our Customer Service Team at 724-222-2201 or email customerservice@observer-reporter.com.

Can I sign in to the website using my Facebook account?

At this time, no- but we’re working on it!

Can I access observer-reporter.com without a subscription?

If you are not a print or digital subscriber, you will have access to 10 articles over a 30 day period. You do not need to be a subscriber to view our Obituaries, Blogs, Breaking News, and any section fronts. Also, any stories that are accessed through a post on Facebook and Twitter can be read without a subscription.

I'm already a print subscriber. Do I have to pay to read articles online?

No. If you are already a print subscriber, you get digital access for free. Simply activate your digital access by clicking here.

What if I just want digital access without a print subscription?

You can get a 24-hour Digital Day Pass, or sign-up for monthly access. Digital access includes unlimited use of our full website, the e-Edition, and our e-Edition apps. Click here to get access.

When I purchase a digital subscription, when will I get access?

If you make your purchase through observer-reporter.com or by phone, you will gain access immediately. For mail-in orders, you should receive access within 7 business days.

Can I still get a digital subscription if I live elsewhere part of the year?

Of course! Choosing a digital subscription is ideal for keeping up-to-date on your community while you are away.

I gave you my name, email address and street address when I registered. Will you sell your subscriber list?

We do not sell the email addresses, names, street addresses or interests information about the users of our services. We will periodically send you relevant messages regarding products and services offered by the Observer Publishing Company and our promotional partners. Your identity will not be revealed to the marketer unless you respond directly to the marketer’s offer and provide your information.

I'm having trouble with my online Archive search or purchase. What do I do?

Check the Archive Help and Frequently Asked Questions to find answers to your questions now. If you continue to have any technical difficulties, either with your username and password or with the payment options, please contact NewsBank at 1-800-896-5587 or by e-mail at observer-reporter@newsbank.com. NewsBank will respond within one business day; longer on weekends and holidays.

e-Edition

What is the difference between web content and the E-Edition?

Our website contains web content such as up-to-the-minute news, blogs and more. The e-Edition is a digital replica of the printed paper. On your computer, tablet or smartphone, the e-Edition looks identical to that day’s newspaper.

Can I use the e-Edition without registering?

No. The e-Edition is a premium product available by subscription only. You must register to use this product.

Why do I have to pay for the e-Edition and web content?

The Observer-Reporter charges for unlimited digital access so we can continue to invest in the quality journalism you know and love.

What if I forget my password or need to change other registration information?

You can manage your account using our Self Service Center. Still need help? Call our Customer Service Team at 724-222-2201 or email customerservice@observer-reporter.com.

Can I get access on my mobile phone or tablet? What devices are supported?

We are constantly striving to bring you the best experience on any device you own. Much of our site is now optimized for mobile use, and we are working toward a fully-responsive, mobile-friendly site. To access the e-Edition, log-in to your account on your computer, or download our iPad and Android apps for an optimized view on mobile phones and tablets.

Once I download the app, do I get to view the e-Edition for free?

No, you’ll need to have a digital account to view the e-edition. Subscribers must first log in using their current O-R login information and can then begin downloading the latest issue of the Observer-Reporter.

Can I purchase unlimited digital access, but not the e-Edition (or vice-versa)?

At this time, all of our subscriptions include full digital access.

O-R|Plus Subscriber Rewards

What is O-R|Plus?

O-R|Plus is our Subscriber Rewards program. As a subscriber, whether you choose to get your news through the traditional newspaper, computer, tablet or smartphone, you are eligible for enrollment in the program. You’ll have access to members’ only offers from local and national retailers, restaurants and more! Plus, you can register to win tickets to various local events, and “members only” VIP Experiences.

Do I have to be a subscriber to take advantage of O-R|Plus?

If you are not a current subscriber, call our customer service department at 724-222-2201 and one of our representatives will be happy to explain our subscription options and offers, or you can view our current packages here.

How do I become a member of O-R|Plus Subscriber Rewards?

It’s easy to get started. Just click the Subscriber Rewards link on the O-R|Plus page to begin. Enter your email address, create a password, and enter the phone number associated with your subscription account. Then, enter your information how it will appear on your personalized coupons. After that, you’re ready to start saving!

How do I get answers on O-R|Plus that are not explained here?

If you have any questions or would like additional information, contact customer service at 724-222-2201 or customerservice@observer-reporter.com.